Transforming Staff Training with AI-Powered Learning

A hotel group approached us to address their critical workforce challenges. Facing high employee turnover—common throughout their industry—they struggle with rapidly onboarding new staff mid-season and cross-training existing employees to fill multiple roles during staffing shortages. The company needed a structured training program to accelerate employee readiness, standardize learning, and provide managers with reliable methods to assess staff competency.

OUR WORK INVOLVED

Discovery workshops & needs analysis
AI-powered quiz generation, and roleplay system
Mobile-first training platform
Performance tracking & analytics

IMPACT

ACCELERATES

employee onboarding time

ENABLES

cross-training across roles & departments

PROVIDES

managers with real-time training completion metrics

The Challenge

With high employee turnover and seasonal hiring cycles, the hotel group struggled to maintain consistent training across its properties. New hires often joined mid-season or had to fill in for multiple roles, but the existing training process relying on shadowing and printed manuals was slow, inconsistent, and difficult to scale.

There was no reliable way to ensure staff had fully understood procedures or to measure training progress. Managers couldn’t identify knowledge gaps or confidently assess employee readiness. Each hotel also had slightly different standards and workflows, making it hard for employees to transition between locations without retraining, leading to service errors and missed opportunities for internal promotion.

Our Approach

We began with in-depth discovery workshops to understand the operational differences and training needs across the hotel group. Each department had its own procedures and service standards. We worked closely with managers to map out the critical knowledge required for each role and identify where traditional training was falling short.

Our goal was to create a centralized, flexible training platform that could adapt to each hotel’s needs while standardizing core expectations. We prioritized speed, structure, and visibility designing a system where content could be created or generated using AI, learning paths tailored by role, and employee progress easily tracked. By focusing on mobile-first access, we ensured seasonal and rotating staff could train from anywhere, at any time.

The Solution

We developed a custom, mobile-first training platform designed specifically for the hospitality industry's fast-paced, high-churn environment. Hotel managers can now create structured learning paths tailored to specific roles, locations, and departments. They can upload existing training materials or instantly generate new content using AI to fill knowledge gaps or onboard new hires quickly.

The platform delivers training through interactive lessons, quizzes, and AI-powered roleplay scenarios making learning more engaging and practical. Managers gain real-time visibility into each employee’s progress, performance, and knowledge gaps, enabling them to intervene early, support growth, and ensure service standards are consistently met.

To support on-the-go access, we built a companion mobile app that allows employees to complete training directly from their phones whether they’re new hires just joining mid-season or experienced staff rotating between hotel properties.